In accordance with the provisions of current legislation, the client has the Right of Withdrawal, under which he may return the product received if he finds that it does not meet his expectations without providing any explanation.

The exercise of this right of withdrawal must be made within a maximum period of 14 calendar days from the date of receipt of the or the PRODUCTS by the CUSTOMER, taking as the date of receipt the indicated by the transport service, in In the event that the CLIENT has used his own transport, subrogated or collected by hand, the term shall be understood to be from the date of the invoice. If the order of the CLIENT carries several PRODUCTS and these PRODUCTS are delivered separately, the withdrawal period will expire fourteen (14) calendar days after the day on which the CLIENT, or a third party that is not the carrier and designated by the client, take possession of the last PRODUCT delivered.

The refund of the purchase price will be made once the SELLER receives the PRODUCT (s) and has verified its status, after this step the SELLER will proceed to refund the amount paid by the CUSTOMER through the same payment system as the PURCHASER. to make the purchase. The maximum term will be 14 calendar days from the verification of the status of the PRODUCT or of the PRODUCTS.

Notification of the right of withdrawal.

The CLIENT may exercise his right of withdrawal by writing to Leire Postigo Fuentes to Sociedad Santa Agueda nº6 – 7A – 48901 – Barakaldo (Bizkaia), his decision to desist from the purchase made, through an unequivocal statement, by letter sent by postal mail, by fax or by email. As an example in the following lines you will find a withdrawal form that you can use in your communication in writing or

For this purpose, you can also use the following form:


At the attention of [*] (* coordinates of the SELLER)

SELLER’S phone number:

VENDOR’S fax number:

E-mail address of the SELLER:

I hereby notify you of my withdrawal from the contract concerning the sale of the following PRODUCT:

PRODUCT reference:

Number of the invoice:

Order certificate number:

– Order on


/Recibido el


– Means of payment used:

– Name of the CLIENT and, where appropriate, the beneficiary of the order:

– CUSTOMER’s address:

– Delivery address:

– CUSTOMER’s signature (except in case of transmission by mail)

– Date

For the right of withdrawal to be respected, the CUSTOMER must transmit his communication regarding the exercise of the right of withdrawal before the expiration of the term.

Effects of withdrawal

In case of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse you for all the sums paid, including the delivery costs (with the exception of the supplementary expenses, originated where appropriate, by the CUSTOMER’s choice of a different mode of transport to the standard proposed by the SELLER) without excessive delays and, in any case, at the latest in the following fourteen (14) calendar days from the date on which the SELLER was informed of the CUSTOMER’s intention to desist.

The SELLER will proceed to the reimbursement using the same means of payment as the one used for the initial transmission, unless the CUSTOMER expressly agrees to a different means, in any case, this reimbursement will not entail any cost to the CLIENT.

The SELLER may defer the reimbursement until the receipt of the property or until the CUSTOMER shows proof of having issued the property, the date retained will be the first of these two.

Return methods

The CLIENT shall, without undue delay and, in any case, no later than fourteen (14) days following the communication of his decision to withdraw from this contract, forward the property to: Indie Maison Leire Postigo Sociedad Santa Agueda nº6 – 7A – 48901 – Barakaldo (Bizkaia)

This term is considered respected if the CLIENT sends the PRODUCT before the expiration of the fourteen (14) days.

Devolution costs

The SELLER will be responsible for the direct costs of the return in the cases and forms included in this annex and whenever the transport is contracted by Indie Maison, Leire Postigo

State of the returned property

The PRODUCT must be returned following the instructions of the SELLER and including all the accessories delivered.

The CLIENT’s liability does not proceed except for the depreciation of the good resulting from other manipulations that derive from a normal use of the PRODUCT. In other words, the CUSTOMER has the possibility to test the PRODUCT but can not oppose its liability if it comes from manipulations other than the ordinary ones in the use of the same.

In accordance with current legislation, the return of any medication or food whose packaging is open or damaged is prohibited.

Please check your order as soon as you receive it and inform us of any error or damage.


The PRODUCTS are packed in accordance with the transport regulations in force, in order to guarantee maximum protection during DELIVERY. The CLIENT must respect the same rules for the return of them. In this sense, the CLIENT may return the PRODUCT that does not suit you in its original packaging and in good condition, ready for re-marketing.

Exclusion of the right of withdrawal

The right of withdrawal is excluded in the following cases:

Supply of goods or services whose price depends on fluctuations in the financial market.

Supply of goods made according to customer specifications or clearly customized.

Supply of good susceptible to deteriorate or expire quickly.

Provision of audio or video recordings or stamped programs that have been unsealed after delivery.

Newspapers or magazines (except subscription contract).

Provision of accommodation service for purposes other than residential, transport of goods, rental of cars, catering or services linked to leisure activities if the offer provides a specific execution date.

Provision of goods that by their nature require to be combined with other products.

Provision of sealed goods that can not be returned for protection reasons

Supply of alcoholic beverages whose price has been agreed at the time of conclusion of the sales contract, whose delivery can only be made after 30 days and whose value depends on the market fluctuation and outside the influence made by the SELLER.

Provision of a content number not supplied in a dematerialized form if the execution has begun with the prior agreement of the consumer, who has also acknowledged that he will lose his right of withdrawal.

Contracts formalized in public auctions.

Open food or medications in any situation.