RETURNS & EXCHANGES

The products sold on the Indie Maison website grant the right of return or exchange (depending on the product) in the fourteen (14) days following the receipt of the order, as long as they are in perfect condition, they have not been used and are returned in their original packaging; After this period we will not be able to accept returns.

Contact us in the following email and we will provide you with the address to which you should send if you return: indiemaison@indiemaison.com

Returns & Exchanges:

The exchange and return shipping costs are paid by the customer, and the customer can send the garment by the agency that always considers paid freight or to open the freight to INDIE MAISON and we will take care of picking up and sending the new package if it were the case. In the event that the package is lost in this process (when sent by the client), it is the responsibility of the client and the exchange or return cannot be made if the garment does not reach its destination.

That is why it is very important if it is sent by mail that is certified.

INDIE MAISON reserves the right not to accept the change, if once the garment was received, it was in poor condition, stained, broken, washed or in inadequate conditions.

Of the shipments returned to our facilities by the courier agency for not having been collected after 15 days, NO RETURNS WILL BE MADE.  Under no circumstances will changes or refunds (either for another item, voucher or cash amount) of used or unused items be made once the deadline for exchanges and returns has expired. For this reason it is very important that you review and use the items purchased within that period.

Shipping costs are always paid by the customer if there is no error on our part. As damaged or damaged products.

FOR EQUAL OR MORE THAN € 100 ORDERS THAT ARE MANAGED WITH FREE SHIPPING, IF YOU WANT TO MAKE A RETURN OF MORE THAN 20% OF THE ORDER, THE CARDS OF THE FIRST SHIPPING OF THE TOTAL AMOUNT TO BE REIMBURSED WILL BE DISCONTINUED.

Only cash amounts (not including shipping) will be refunded on items that are not handmade, that is, they are not made to order or made, are not handmade or customized. In the case of refunds of the amount in cash, only the amounts referring to the items returned will be refunded, in no case will the shipping costs, surcharges or other payment fees, etc. be refunded.

Products handmade, handmade or under manufacture, or customized do not accept exchange or return. Only and exclusively cash returns of products will be made to order or under manufacture (including postage) in the event that any of our products present manufacturing defects such as broken products or in poor condition or for possible damage caused during shipment, in This case only and exclusively we will take care of such damages as long as it is proved with sufficient clarity that they have been produced during transport. In both cases INDIE MAISON will bear the return shipping costs, otherwise all shipping costs arising from any exchange or return will be borne by the customer. If you have received a package and one of the products has arrived in poor condition, it is an indispensable condition to proceed with the return document with photographs the status of both the package and the product at the same time of receipt. And send them to indiemaison@indiemaison.com within three hours of receiving the package. All damages that have not been reported on the same day they have been received and that have not been properly documented will not be covered by INDIE MAISON.

In no case will we be responsible for possible damages caused by the client when handling the package. Nor do we take care of broken or damaged that occur during use (in products outside our brand), we will only be responsible if they are factory defects and the manufacturer is responsible for such damage. To do this we ensure that all our products leave in perfect condition to their destination and document their packaging with photographs or videos to confirm that the entire order was correct and without damage before delivery.

Return address: 

Calle Sociedad Santa Águeda N6 7A
48901. Barakaldo Vizcaya